Rubrics

Customer Focus - Knowing the Customer Rubric

RUBRIC

Customer Focus - Knowing the Customer Rubric

Understanding and anticipating customer needs and future needs.

Created by

InterviewUp (02/20/2017)

Competency Contributors
    Occasionally 1 Often 2 Consistently 3
Addresses customer comments, questions, concerns and objections with direct accurate and timely responses. 1x
Asks questions as appropriate. 1x
Attends to what customers are saying and asks questions to identify customer needs, interests, and goals. 1x
Demonstrates a desire to understand customer needs. 1x
Demonstrates awareness of client goals. 1x
Evaluates customer satisfaction. 1x
Understands and anticipates customer needs and future needs. 1x
Understands internal and external customers. 1x